Newport Richey, Florida
Myrtle Beach, South Carolina
Posted: 04-Mar-26
Location: Silver City, New Mexico
Type: Full Time
Salary: DOE
Categories:
Sector:
Required Education:
Internal Number: 1
POSITION SUMMARY
The Director of Crisis Services provides strategic, clinical, and operational leadership for a comprehensive crisis continuum of care, including Mobile Crisis Response, 988 crisis system integration, and Certified Community Behavioral Health Center (CCBHC) programs. This role ensures the delivery of timely, high-quality, trauma-informed crisis services that reduce unnecessary emergency department utilization, support community safety, and promote recovery-oriented outcomes.
The Director is responsible for program development, regulatory compliance, staff supervision, interagency coordination, data-driven quality improvement, and sustainability of crisis services across the organization’s service area.
POSITION RESPONSIBILITIES
Program Leadership & Operations
- Provide overall leadership and oversight of mobile crisis response teams, crisis stabilization services, and related crisis care programs.
- Ensure 24/7 crisis service readiness consistent with state, federal, and CCBHC requirements.
- Develop, implement, and continuously improve crisis workflows, policies, and protocols aligned with best practices and evidence-based models.
CCBHC Oversight
- Lead CCBHC crisis service requirements, including scope of services, staffing models, performance measures, and reporting.
- Ensure compliance with SAMHSA, CMS, state Medicaid, and grant requirements related to CCBHC designation.
- Collaborate with finance and compliance teams to support cost reporting, prospective payment system (PPS) requirements, and audits.
Clinical Quality & Risk Management
- Promote trauma-informed, culturally responsive, and person-centered crisis care.
- Oversee clinical supervision, training, and competency development for crisis staff.
- Monitor clinical outcomes, sentinel events, and risk indicators; implement corrective actions as needed.
Community & System Coordination
- Serve as the primary liaison with law enforcement, EMS, hospitals, emergency departments, courts, schools, and community partners.
- Support crisis diversion initiatives, including co-response models and alternatives to incarceration or hospitalization.
- Represent the organization in regional crisis planning efforts and stakeholder meetings.
Staff Leadership & Workforce Development
- Recruit, retain, and support a multidisciplinary crisis workforce.
- Foster a culture of accountability, wellness, and professional growth.
- Address staff safety, burnout prevention, and secondary trauma mitigation.
Data, Outcomes & Continuous Improvement
- Use data and performance metrics to evaluate program effectiveness and guide improvements.
- Ensure accurate documentation, reporting, and data submission related to crisis services and CCBHC metrics.
- Lead quality improvement initiatives tied to access, response times, engagement, and outcomes.
- Graduate of an accredited counseling related Graduate Degree program (Counseling or Clinical Psychology; School Counseling; Social Work; Marriage and Family Therapy, etc.)
- Must have and maintain Independent Licensure such as LPCC, LISW, LMFT, PhD., PsyD. Additionally Licensed as Alcohol/Drug Abuse Counselor (LADAC) preferred.
- Demonstrated interest in rural and community health
