Qualifications / Requirements 

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field required. 

• Master’s degree is strongly preferred. 

• Minimum of five (5) years of progressive healthcare operations leadership experience required. 

• Experience within a Federally Qualified Health Center (FQHC), community health center, multi-site medical practice, or integrated healthcare organization strongly preferred. 

• Demonstrated experience leading multi-site healthcare operations and operational teams required. 

• Experience overseeing facilities management, operational infrastructure, and healthcare technology systems preferred. 

• Experience with Electronic Health Record (EHR) systems, workflow optimization, and healthcare operational analytics required. 

• Experience with eClinicalWorks (eCW) or similar healthcare platforms preferred. 

• Strong executive leadership and organizational management skills. 

• Excellent communication, interpersonal, and relationship-building abilities. 

• Demonstrated ability to lead operational transformation and organizational change initiatives. 

• Strong financial and operational acumen with the ability to analyze performance metrics, operational reports, and financial data. 

• Knowledge of healthcare operations, healthcare technology systems, facilities management, patient flow, staffing models, and operational analytics. 

• Strong understanding of EHR systems, healthcare information technology, and operational workflow optimization. 

• Knowledge of healthcare cybersecurity principles, HIPAA regulations, and operational risk management. 

• Ability to manage multiple priorities in a fast-paced healthcare environment. 

Essential Functions 

Executive and Operational Leadership 

• Provide executive oversight and leadership for organizational operations across all clinical and administrative locations. 

• Develop and implement operational strategies that support HFHC’s mission, strategic goals, growth initiatives, and long-term sustainability. 

• Foster a culture of accountability, teamwork, innovation, operational excellence, and continuous improvement. 

• Lead operational initiatives focused on patient access, workflow efficiency, provider productivity, patient satisfaction, and quality outcomes. 

• Collaborate with executive leadership to support organizational growth, service expansion, operational integration, and strategic planning initiatives. 

• Establish operational goals, monitor performance metrics, and implement action plans to improve organizational effectiveness. 

• Ensure operational consistency and standardization across all practice sites and service lines. 

• Participate in board reporting, leadership meetings, operational analytics review, and strategic decision-making processes. 

Healthcare Operations Management 

• Direct and oversee day-to-day operations for all HFHC facilities and operational departments. 

• Monitor patient flow, staffing models, scheduling efficiency, provider productivity, operational throughput, and service utilization. 

• Develop and implement operational policies, procedures, workflows, and performance standards. 

• Collaborate with clinical leadership to support efficient care delivery models and patient-centered operations. 

• Oversee operational readiness for HRSA Operational Site Visits (OSV), audits, accreditation reviews, and regulatory inspections. 

• Lead performance improvement initiatives that support quality, operational efficiency, compliance, and patient experience. 

• Ensure compliance with HRSA regulations, HIPAA standards, OSHA requirements, FTCA requirements, and applicable state and federal healthcare regulations. 

• Support emergency preparedness, organizational risk management, and business continuity initiatives. 

Call Center / Contact Center Operations 

• Provide executive oversight and strategic direction for organizational contact center operations, including patient access lines, call routing, scheduling support, and contact center technology platforms. 

• Monitor contact center performance metrics, staffing models, service levels, and patient experience outcomes. 

• Collaborate with operational and clinical leadership to ensure contact center workflows support efficient patient access and care coordination across all service locations. 

Facilities and Infrastructure Management 

• Provide oversight for all HFHC facilities, infrastructure, and operational environments. 

• Ensure all facilities maintain safe, compliant, efficient, and patient-centered operations. 

• Oversee facility maintenance, operational readiness, environmental safety, and infrastructure improvement initiatives. 

• Collaborate with vendors, contractors, and leadership teams regarding renovations, expansions, capital projects, relocations, and new site development. 

• Monitor compliance with life safety standards, infection prevention requirements, OSHA standards, and facility-related regulatory requirements. 

• Assist with operational planning and space utilization to optimize workflow efficiency and patient experience. 

• Oversee facility-related operational budgets and capital improvement planning. 

Information Technology and EHR Oversight 

• Provide executive oversight and strategic direction for organizational information technology operations and infrastructure. 

• Collaborate with IT leadership and vendors to ensure secure, efficient, and reliable technology infrastructure supporting clinical and operational functions. 

• Oversee operational technology projects including software implementations, system upgrades, and technology integration initiatives. 

• Ensure organizational compliance with HIPAA security requirements, cybersecurity standards, healthcare technology regulations, and data governance practices. 

• Oversee vendor relationships related to telecommunications, operational software, and infrastructure services. 

• Promote operational efficiencies through strategic use of healthcare technology and automation tools. 

• Support data-driven operational decision-making through reporting systems, dashboards, and performance metrics. 

EHR and Informatics 

• Provide executive oversight for EHR governance, clinical informatics, and healthcare data operations. 

• Collaborate with EHR and informatics leadership to optimize system configuration, clinical workflows, documentation standards, and operational reporting. 

• Support integration between EHR platforms, operational systems, billing, and quality reporting functions. 

• Lead or support EHR-related implementation projects, system upgrades, and workflow redesign initiatives to improve provider efficiency, patient access, and organizational performance. 

Vendor and Contract Management 

• Oversee organizational vendor relationships, service contracts, lease agreements, and third-party service arrangements across operational departments. 

• Collaborate with finance, legal, and compliance to ensure vendor agreements align with organizational requirements, regulatory standards, and operational needs. 

• Monitor vendor performance, contract compliance, and service delivery to support operational continuity and organizational risk management. 

Physical Requirements 

• While performing the duties of this job, the employee is regularly required to talk and hear. 

• This position is very active and requires standing, walking, bending, kneeling and stooping all day, but may also involve long periods of sitting or computer-based work. 

• This employee must frequently lift and/or move items over 30 pounds. 

• Must be able to lift, carry and handle equipment, supplies and other work site materials according to position requirements.