SUMMARY:

The Director of Facilities (DOF) plans, organizes, coordinates, and strategically controls all activities related to Gracelight Community Health’s (Gracelight) facilities, including building and mechanical operations, engineering, construction, HVAC, maintenance, security services management, and comprehensive safety and emergency preparedness programs. This role is pivotal in ensuring a safe, compliant, and optimal physical environment across all Gracelight sites, including mobile units, that directly supports high-quality patient care and staff well-being.

The DOF provides executive-level leadership to the Facilities team, working collaboratively with vendors, contractors, and internal stakeholders on strategic planning, design, and execution of new facilities, renovations, and ongoing maintenance. The DOF actively assesses current and future facility needs to align with Gracelight's strategic growth, budgetary goals, and evolving patient care models.

This position leads the development, implementation, and oversight of robust environmental health and safety programs, including the organization's comprehensive emergency and disaster response plan, ensuring strict compliance with all relevant organizational, local, state, and federal regulations specific to healthcare and Federally Qualified Health Centers (FQHCs). The DOF is a key partner to all levels of management, providing expert guidance on facilities and safety matters that directly impact Gracelight's business objectives and patient service delivery.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1.        Strategic Leadership & Management:

• Supports and actively implements Gracelight’s vision, mission, and values, aligning facilities operations with organizational strategic goals.
• Develops and leads a high-performing Facilities department, fostering a culture of accountability, continuous improvement, and service excellence.
• Provides executive oversight for the recruitment, training, development, and performance management of all facilities staff, establishing clear goals, objectives, and accountability measures.
• Establishes departmental budgets, monitors expenditures, and identifies cost-saving opportunities without compromising safety or quality of services.
• Provides high-quality, service-oriented support to meet the diverse needs of all internal customers, from clinic staff to executive leadership.
• Performs job duties independently, exercising strong judgment and decision-making in complex situations.

2.     Facilities Planning & Management:

• Develops, plans, implements, and executes organization-wide preventive maintenance plans for all facilities, including mobile facilities and associated medical and mechanical equipment, ensuring optimal operational uptime.
• Oversees building and mechanical operations, engineering, construction, HVAC, and maintenance site inspections to ensure structural integrity, operational efficiency, and adherence to all building codes and healthcare facility standards.
• Manages the intake, assignment, follow-up, quality assurance, and internal customer service related to all facilities maintenance projects.
• Conducts periodic assessments of environmental cleaning, landscape maintenance, parking, and security contractors, ensuring adherence to Gracelight policies and quality standards, making recommendations to senior management.
• Leads the planning, evaluation, and execution of repairs, renovations, expansions, and build-out of new facilities, providing comprehensive space and budgetary planning for leadership and Board approval. This includes site selection support, design review, and construction oversight.
• Maintains strong vendor relationships and cultivates new partnerships as necessary for effective, efficient, and compliant facilities maintenance and project execution.
• Develops long-term capital improvement plans (CIP) for facilities, aligning with organizational growth and infrastructure needs.

3.        Safety, Security & Emergency Preparedness:

• Leads the development, recommendation, planning, and implementation of comprehensive safety and security programs, policies, and procedures in strict compliance with organizational, local, state, and all relevant federal regulations, including those specific to FQHCs and healthcare environments (e.g., OSHA, DPH, etc.).
• Advises executive leadership on critical safety, security, and compliance concerns, providing expert recommendations on preventative and corrective actions.
• Develops and oversees the organization's robust emergency operations and disaster response plan, conducting regular drills and ensuring staff preparedness across all sites.
• Plans and implements mandatory training for all employees on worksite safety, environmental practices, emergency procedures, and security protocols.
• Performs thorough safety inspections and ergonomic assessments, prepares detailed reports of findings and recommendations, and ensures timely implementation of corrective or preventive measures.
• Manages responses to correspondence from regulatory agencies associated with interval preventive maintenance and testing (e.g., backflow prevention, elevators, fire suppression, communication systems, medical gas systems, etc.).
• Maintains Safety Data Sheet (SDS) documentation of all chemicals, hazardous materials, and waste management processes used or stored within the organization, ensuring strict compliance with disposal regulations.
• Oversees security services, including physical security measures, access control systems, and incident response protocols, to ensure the safety of patients, staff, and visitors.

4.         Operational Flexibility:

• Must be willing and able to work at all Gracelight locations as needed to meet organizational and patient care needs.
• Must be willing and able to work all business hours including evenings and weekends and be on-call for emergencies.
• Other duties as assigned, consistent with the scope and level of this position.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

1. Bachelor’s degree in Facilities Management, Facilities Engineering, Mechanical Engineering, Construction Management, or a closely related field.
2. Minimum of 7 years of progressive leadership experience in facilities management, with at least 3-5 years in a director or senior management role overseeing multi-site operations.
3. Demonstrated experience with regulatory compliance in a healthcare environment (e.g., OSHA, DPH, fire codes, life safety).

Preferred:

1. Master’s degree in related field (e.g., MBA, M.S. in Facilities Management).
2. 2 or more years of experience in an FQHC or community health center environment.
3. Certified Healthcare Facilities Manager (CHFM) or equivalent professional certification (e.g., CFM, FMP).
4. Project Management Professional (PMP) certification.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret complex documents such as policies and procedures, regulatory guidelines, contracts, and architectural drawings. Ability to compose professional reports, correspondence, and presentations. Ability to communicate effectively and persuasively, both verbally and in writing, with employees, vendors, regulatory agencies, executive leadership, and the Board of Directors.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Extensive knowledge of building systems (HVAC, electrical, plumbing, structural), preventive maintenance programs, and construction project management.
2. Deep understanding of environmental health and safety regulations relevant to healthcare facilities.
3. Proven ability to develop and manage departmental budgets, forecasts, and capital expenditures.
4. Strong leadership, team-building, and interpersonal skills with the ability to motivate and manage diverse staff and external contractors.
5. Exceptional problem-solving, analytical, and decision-making abilities.
6. Proficiency in facilities management software (CMMS) and standard office productivity tools.
7. Ability to prioritize and manage multiple complex projects simultaneously in a fast-paced environment.
8. Commitment to Gracelight's mission and values, with a strong patient-centered focus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch or sit. The employee must frequently lift and/or move up to 10 pounds and occasionally life and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus.

SPECIAL REQUIREMENTS:

1. Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Gracelight practices.
2. This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
3. A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
4. May be required to obtain and maintain First Aid and CPR certification.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.

About Gracelight Community Health

Welcome to Gracelight Community Health! We are Los Angeles’ home for compassionate and comprehensive health and wellness services. Our healthcare philosophy is rooted in connection, compassion, and quality care for all. We aim to shine a light on the best care possible that affirms and uplifts our patients. Our organization has deep ties to the Los Angeles community that span more than 125 years. The legacy of our organization is built on the initial vision of the Franciscan Sisters and our enduring commitment to providing care for all, regardless of patient income, insurance or immigration status. We are a Federally Qualified Health Center with five locations throughout the communities of Los Angeles, serving the patients that have the most to gain from quality medical care. We advocate for improved health and wellness for all. Education and empowerment are important components of the care we provide. Healing is not just a measure of being free from disease, but of thriving in health and in life. We know that families and community play a big role in wellness, and Gracelight exists to nourish and enrich those systems in our community. We were founded on the belief in a hi...gher power, and our promise is to uplift the community through loving care. When you walk through the doors of any of our health centers, we want you to know that you belong here, that you will be heard, validated, and respected as individuals.

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Connections working at Gracelight Community Health