The Director of Clinical Services is responsible for overall coordination of quality management, care coordination and various other clinical operations; administration of Continuous Quality Improvement (CQI) initiatives and Emergency Preparedness programs; coordination, development and evaluation of all outcome activities including but not limited to: Quality Improvement, Survey Readiness, Patient Safety, and HIPPA & Infection Control. The Director of Clinical Services will drive continuous improvement and a culture of quality throughout the organization and play a central role in the clinic’s goal to achieve and maintain Patient Centered Medical Home Standards and recognition.

• Supervise all aspects of day-to-day employee activities of the Clinical Coordinator and Lead Care Coordinator in the clinic including enforcing standards for patient care, confidentiality, safety and following of organizational policies and procedures.
• Assists the Medical Director in developing and implementing activities (programs, education, in-services, etc.) which support and reflect the mission of TCA Health, Inc.
• Develop and communicate goals and objective for Clinical Services staff in conjunction with the Medical Director which support and reflect the overall goals of the health Center.
• Responsible for supervision of planning and assignment of work; employee performance management and development by completing performance appraisals for supervised staff; setting individual goals and follow-up as outlined in policies and procedures; rewarding and disciplining employees; making termination recommendations to the Medical Director and/or CEO; addressing complaints and resolving problems
• Responsible for interviewing and hiring; development of training curriculum for employees.
• Handle escalated triage issues, including troubleshooting of problems in service delivery and initiating solutions.

• Interpret policies, rules and regulations of State and Federal Government (BPHC, CLIA, OSHA, JHACO, etc.) and ensure compliance within areas of responsibility in coordination with the initiatives led by the Medical Director.
• Administer HIPPA, Infection Control and OSHA standards for the Clinic, providers and clinical staff.

• Under the direction of the Medical Director, establishes, reviews, monitors and updates medical standards, clinical protocols and operational policies and procedures.
• Point person, in collaboration with Chief Medical Officer, for updating the CQI Plan; monitoring plan

• Enforces the CQI program and Quality Assurance programs in compliance with HRSA/FTCA, and NCQA standards.
• Leads and facilitates cross-functional teams focused upon the implementation of quality improvement initiatives
• Conducts ongoing EMR chart audits based on HEDIS requirements of the Health Care Plan and the various insurance carriers; takes corrective action for clinical staff variances and notifies the Medical Director regarding measures that fall below goals.
• Designs, develops, implements and analyzes programs and methods of health care delivery that maximize efficiency and effectiveness of Clinical Services, in coordination with the Medical Director. 
• Reinforces the CQI program, Risk Management and Quality Assurance standards, following the direction set by the Medical Director.
• Researches and recommends strategies and best practices and oversees the implementation of programs to increase patient care quality, excellence in operations and customer service across the system.
• Completes Annual CQI Report for the governing body and key management staff on health care quality improvement and assurance activities and progress in meeting goals.

• Leads the organization in carrying out the full range of health center activities including but not limited to scheduling, triage, intake, tracking, and follow-up.
• Plans and oversees health care risk management training program for center staff.
• Oversees completion of the quarterly risk management assessments.
• Leads Risk Management Committee in documenting, analyzing, and addressing clinically related complaints including patient satisfaction.
• Leads Risk Management Committee in setting annual risk management goals and tracking progress toward those goals.
• Completes annual risk management report for the governing body and key management staff on health care risk management activities and progress in meeting goals.

• Provides administrative direction to staff and ensures compliance with short and long-term goals and long-range plans for the health Center.
• In conjunction with the Medical Director and other involved managers, develops requests for proposals, analyzes bid submissions and selects vendors for contracts within Clinical Services.
• Determines supply and equipment needs and maintains the budget and purchasing for those items.

• Requires a comprehensive understanding of the medical and administrative issues involved in providing leadership of the operations of an ambulatory health care organization.
• Requires experience and demonstrated abilities for working in a multi-cultural setting.
• Ability to strongly embrace and personify the mission of TCA Health, Inc.
• Ability to collaborate, interact and present a professional image within a diverse group of health care professionals.
• Ability to organize, direct, prioritize and delegate work appropriately.
• Excellent analytical skills necessary for developing reports, managing legal issues and performing senior level administrative tasks.
• Excellent guest relations skills.
• Must be able to work independently in a fast-paced, diverse, team-oriented work environment.
• Must be able to travel and attend meetings as requested.
• Must be able to travel to various locations to conduct the assigned duties of the position as necessary.
• Conduct monthly departmental meetings.

Coordinate health education activities for staff

About TCA Health Inc, NFP

TCA Health was established in 1970 as a privately owned clinic located in the Altgeld Gardens/Murray Homes public housing development on the southside of Chicago. In 1991, TCA transitioned into a non-profit, primary health care center and became Community Health Center and Public Housing Primary Care grantee. TCA’s main clinic and administrative offices are adjacent to Altgeld Gardens/Murray Homes. This organizational change made our services more accessible and available to all residents in metropolitan Chicago’s far south side communities. Today, TCA offers comprehensive care to anyone who comes through our doors. WE have a team of health experts ready to serve you, including highly trained professionals in family medicine, obstetrics and gynecology, pediatrics, oral health and dentistry, behavioral health, clinical social work services, case management, nutritional counseling, health education, and community outreach. Since our founding, TCA’s commitment to serving the needs of community residents has led us in new directions and expansion. Our most recent acquisition came in December 2015, when TCA Health opened its second community health center in Chicago’s Chatham comm...unity. This was a welcome addition to our school-based health center at Carver Military Academy, our Mobile Student Health Clinic, and our three Women, Infants, and Children (WIC) sites (one in Riverdale, one in Auburn Gresham, and one in South Shore). TCA Health is a non-profit 501(c)(3) organization. We are a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

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Connections working at TCA Health Inc, NFP