GENERAL DESCRIPTION:

The Chief Executive Officer provides general direction and staff support to execute the policies set forth by the SCF Board of Directors and the Bureau of Primary Health Care.  The position is responsible for organizational strategy, program development, contracts, technology, financial performance, operational, clinical, staffing, business systems, community image, general management and meeting the HRSA, UDS, OSV, and other grant requirements.  This position is hired and evaluated by the Board of Directors. Authority: The Board delegates the authority to this position to hire, discipline, and terminate employment relationships (contracts and at-will employment), approve management/clinical services expenditures within the scope of the established financial budget, enter into agreements and contracts on behalf of the Su Clinica Board and to be the official representative for the Clinic in internal and external matters.  Adheres to all enhanced infection control measures.

Mission and Strategy:

Ensures that the strategic, healthcare, and business plans fulfill the Clinic’s vision, mission, of improving the population health of the community.  Develops, allocates resources, and implements initiatives related to the priority health issues with emphasis on unique populations such as migrants, seasonal farm workers as prioritized by the Board of Directors and the Bureau. 

 Provides leadership in developing and implementing programs, organizational, and budget plans with the Board of   Directors. Demonstrates quality of analysis and judgment in program planning, implementation, and evaluation.  Plans the process to develop organizational goals and identify resources needed to accomplish goals.  Evaluates the outcomes and provides the Board with progress of goals.  Prepares section 330 grant application for Board approval, responds to proposals, grants and contracts to maximize revenue.  Serves as official representative for the Clinic and as such authorized to review and accept donations on behalf of the Clinic to include acceptance of distributions for the Su Clinica Medical Foundation.  Serves as the key spokesperson to the media, the community, and other organizations.

In collaboration with the Board of Directors, ensures the Clinic has a long-range strategy to achieve its mission and to address acute environmental changes impacting the Clinic.  Maintains flexibility to respond to modifications to the plan as required by addressing environmental challenges impacting the strategy.  Maintains consistent and timely progress measures of both long- and short-term plans. Ensures positive community public relations and collaborations with other healthcare organizations and community services to improve patient access and continuum of care.  Works with the Board of Directors in the development and implementation of a marketing plan identifying new services and performs ongoing needs assessments to address the community’s changing profiles.   Provides oversight to the Quality Performance Improvement/Risk Management Program.

Clinical Program/Technology

Implements the Clinic’s operational hours as approved by the Board.  Provides for primary health care and    support services required by HRSA promoting access to health care services. Leverages technology to optimize management of clinical and administrative functions. Ensures continuity of care by providing after-hours coverage and outside specialty care. Develop systems to standardize procedures through policies and procedures that adhere to evidence based clinical practice guidelines, risk management, improved patient experience, patient and appointment flow, tracking for preventive health maintenance, chronic disease management, referrals, productivity, and service utilization patterns.  Ultimately responsible for the quality of services rendered to the patients.

Human Resources, Operations, and Finance:

Defines and implements standards to meet national accrediting expectations, credentialing/privileges of clinical staff, competency, experience, education, and licensure of all clinical staff and Federal Torts Claim Act requirements.  Oversee all staff, contractors, and providers in the execution of their assignments.  Assures compliance with all local, state, and federal laws regarding employment practices and employee health. Contracts staff or services to minimize disruption of services.  Consults with experts as needed to ensure that services and operations conform to standard practices and comply with State, Federal and local laws and regulations. Ie: legal, financial, clinical consultants, environmental, etc.  Oversee the human resources systems with full authority for employee selection, discipline, and dismissal.  Develops the organizational chart to optimize proper staffing and clinic functions. Develops and implements Board approved employee salary and benefit scales consistent with salary market surveys.  Authorizes occasional modifications to salary scales to stay competitive in the market and ensure proper and competent staffing for delivery of services. Develops and modifies human resources policies to include a grievance procedure for Board approval. Provide systems for ongoing staff development and training, recruitment and retention. Assures adequate control and accounting of all funds, including developing and maintaining sound financial practices.  Operates the Clinic within the budget guidelines.  Assures financial audits from an independent auditor are conducted as required.  Maintains official records and documentation and ensures compliance with all reporting agencies. Works in conjunction with the Board to seek new avenues of funding services.  Implements fee schedules and the sliding fee scale as approved by the Board.  Safeguards the Clinic assets, maintains an adequate cash flow for operations and planning for the future. Provides information systems and technology to collect and organize clinical, financial, and management data for trending, monitoring performance, assisting in decision making, distributing reports, and for performance improvement. Assures patients and third-party payers are billed promptly and accurately. Monitors collection rates and responds to outstanding accounts. Assures the financial status report is prepared annually and that there is reconciliation between the financial status report and the annual audit. Prepares and presents financial feasibility reports regarding the provision of newly proposed services. Assures all grants deliverables are aligned with grant requirements and reports are submitted timely.

Board Relationships

Works jointly with the Chair of the Board for dissemination of information, agenda preparation, meeting minutes, and budget.  Provides support to the Board of Directors, Board committees, and individual members. Works in conjunction with all Board officers and seeks Board input as appropriate.  Works effectively with the Board to implement all community health center requirements and special activities from the Board of Directors.

Qualifications and Education Requirements

Master’s degree in health-related field from an accredited university plus five years’ experience in an executive position meeting HRSA requirements, overseeing clinic operations, financial management, compliance with healthcare laws, regulations, and the delivery of evidence based clinical services.  

Preferred Skills

Knowledge of the operation of community health centers, healthcare laws and regulations, Bureau of Community Health Centers such as UDS, FTCA, OSV, accreditation and regulatory organizations, managed care contracting, budgeting, financial analysis and reimbursement, balance sheets, capitol allocations, grants, etc. Optimizing Comprehensive Clinical Care (OC3) and Patient Centered Medical Home (PCMH) principles of personnel law and corporate compliance, political process, legal services.

Skilled in analytical and organizational skills, computers, organizational development and project/program management both internally and externally, articulating message in a concise and meaningful manner, self-awareness, problem solving, systems thinking, working with ambiguity and conflict, emotional intelligence, measured risk taker.

Ability to plan, develop, and coordinate multiple clinical and administrative initiatives, organize and direct staff's activities practicing inclusiveness of stakeholders, communicate effectively orally and in writing across all spectrums, work effectively with a variety of organizations and individuals of diverse perspectives, make sound decisions, delegate, and synthesize conflicting viewpoints, respond to in a positive and proactive manner, work extended, evening and weekend hours, work well in culturally diverse environment, strategize and set forth a person centered organizational culture and patient centered vision, mission and goals. 

This position reports directly to the Board of Directors.