The Chief Administrative Officer (CAO) is a senior leadership role that reports directly to the Chief Executive Officer (CEO) and is instrumental in shaping and driving the organization’s success in strategic planning, operational efficiency, daily administrative operations, and team management. The CAO oversees the optimization of FQHC operational processes, implements best practices to improve efficiency and productivity, and enhances patient engagement and services. They lead and manage a team of operational and administrative staff, ensuring that the organization meets its goals, including increasing the number of patient encounters across all centers.

Key responsibilities include developing and executing strategies that drive operational excellence, monitoring performance indicators, and addressing bottlenecks to improve workflows. The CAO also plays a critical role in fostering a collaborative and high-performance work environment, focusing on talent recruitment, retention, and performance management processes. This position requires innovative thinking, effective communication, and the ability to oversee project management, policy development and implementation, and compliance to achieve organizational objectives and growth.

Primary Responsibilities:

• Lead and manage strategic planning and implementation.
• Oversee operational processes, ensuring efficiency, productivity, and patient service delivery within the organization.
• Improve patient engagement, leads development and implementation of new strategies to increase patient encounters and center profitability.
• Develop and monitor performance indicators, identifying areas for improvement.
• Guides and participates in policy development/implementation and ensures regulatory compliance with HRSA FQHC OSV, Joint Commission and other oversight entities.
• Foster a collaborative, high-performance team environment.
• Support recruiting, talent retention, and performance management processes.
• Participate in development of incentive plans for all employees
• Assists in writing and development of grants, contracts and other funding initiatives

Master's degree in Health Administration, Hospital Administration, Public Health, or Public Administration or other related fields and three (3) or more years' experience; or a bachelor's degree and five (5) or more years work experience.  Strong managerial, administrative and supervisory skills.  Participative management type-advocates team concept.  Well-developed interpersonal skills.  Ability to get along with diverse personalities.  Tactful, mature.  Satisfactory communication skills, written and verbal.  Results-oriented with the ability to balance other business considerations.

About Franklin Primary Health Center, Inc

Franklin Primary Health Center is a non-profit, federally qualified health center founded in 1975 by Dr. Marilyn Aiello and a group of concerned citizens who recognized the need for quality health care in the underserved Davis Avenue community (now Dr. Martin Luther King, Jr. Avenue community). Franklin Primary Health Center, Inc. is named after Dr. James Alexander Franklin, a physician, scholar, and humanitarian who faithfully served his community for over 60 years. Under the leadership of Charles White, CEO, Franklin continues to ensure that everyone, no matter who they are or what they have, has access to quality health care services. Franklin consists of twenty-three locations in 6 counties (Mobile, Baldwin, Choctaw, Escambia, Monroe and Conecuh) in Alabama. The services provided by Franklin includes pediatrics, OB/GYN, family medicine, internal medicine, geriatrics, rheumatology, dentistry, optometry, physical therapy, nutrition services, wellness & fitness, social services, substance abuse prevention and treatment, HIV/AIDS services including case management, health education, pharmacy, laboratory, x-ray, and transportation services for the homeless.

Connections working at Franklin Primary Health Center, Inc